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Frequently Asked Questions

DELIVERY AND SHIPPING

Delivery and Shipping Information

As we do not keep stock, the shipping period is up to 10 working days after payment confirmation. Delivery time and shipping costs may vary depending on the location and mode chosen. It is from the identification or approval of your payment, which can be either by the financial institution (boletos), or by the card company, that the delivery period starts to be accounted for.

Deliveries will be made during business hours. We deliver throughout world and we provide the shipping services of DHL

Check terms and values at any time, just enter the zip code on the cart page and click on "Calculate Shipping".

ATTENTION: If your box is tampered with, do not accept the product and contact our Sun Bali Customer Service (SSBAC) by email [email protected] or by whats (27) 99522 6978 (Monday to Friday Tuesday, from 8:00 am to 6:00 pm).


EXCHANGE AND RETURN

Exchange period, return and regret

Valid only for deliveries made in Brazil, in case of doubt, contact our Sun Bali Customer Service (SSBAC) by email [email protected] or by whats (27) 99522 6978 (Monday to Friday Tuesday, from 8:00 am to 6:00 pm).


 

DELIVERY DELAY

If your order does not arrive on the estimated date, please contact us by email [email protected]